It’s 10 past midnight, and tomorrow you have an early day. But everyone is trying to make extra money and this includes you too.
You have a day job and the pay isn’t terrible, but it doesn’t give you any extra spending money once you have taken care of all of your bills.
I remember working 80 hours a week and getting angry that I had no money even after I got my check. It was good size since I ran a Domino’s store but I believed in being rewarded for my hard-work. And that just wasn’t the case for me.
To give yourself some extra money you decided to drive for Uber, and right now you are planning on taking your last trip of the night before you decide to hit the hay.
There’s just one problem though.
You’ve been outside your local busy bar for about 10 minutes waiting for your passenger and you’re slowly growing impatient as the time passes.
You thought this would be a quick trip. No issues with the previous passengers. They all came out with in minutes of your arrival.
Today was your first day and you figured you would skip the training video because “picking up and dropping off people should be easy.” Which it is.
But, now you are in a dilemma.
“How Do I contact my passenger?”
“Does he/she still need a ride?”
These are questions that start running through your head and could very well be the reason you have stumbled upon my website today.
We’ve all had questions that we decided to “Google” to get an answer and here’s yours.
It only takes a few steps to contact your Uber passenger and here they are.
Step 1– After you receive a request for a ride you will receive the address of the passengers location. During this time a small clipboard will pop up in the top left corner of your Uber app.
Click on that icon which I circled in red in the picture below.
Step 2- After you have clicked on the clipboard icon you should be brought to a screen that looks like the picture below. There will be an option the says “contact”.
Click on the button to contact your passenger.
Step 3- Once you click on “contact” you will be brought to a screen that will show your passengers name and phone number.
Below that you will have the option to either text message or call your passenger. Once you decide your method you will be taken to your text messaging or phone call screen with the number already synced.
Step 4- I always text first to make contact and most passengers prefer that method anyways. Of course, if you don’t get a response than calling would be the next best solution to get a hold of your passenger.
Questions and Answers
How Often Do You Text Your Passengers?
Unless the passenger notices me right away on arrival I always text my passenger as soon as I have arrived at the location. Yes, riders do get notified when you arrive, but sometimes the message is delayed.
Time is money and I don’t depend on Uber to let my riders know when I’m there.
This also gives me an opportunity to let a passenger know my exact location of my car in areas of a lot of traffic.
How Often Do You Call Your Passenger?
Once I send my first text message I wait 5 minutes for a response. If no response then I will call to let them know I am here and have been waiting a few minutes already.
What If You Can’t Get A Hold Of Them?
If you have called them and texted them and know one is answering then there’s no point of waiting much longer. 10 minutes is typically my limit for waiting.
What’s The Longest You Have Waited For A Passenger?
Like I said earlier, The max is usually 10 minutes but sometimes there are exceptions. The longest I’ve waited was for about 45 minutes, but with good reason.
When I arrived the guy told me a few minutes. After a few minutes I contacted him again and he told me a few more minutes. At that point I turned my car off to save on gas.
The reason I kept waiting was because Uber was giving out guaranteed hours. As long as I took one trip per hour I was guaranteed something like $30/ An hour that night.
So I was happy to wait 45 minutes, but that night I also realized that I need to give every rider a time limit no matter what they say because time is money and you don’t get paid to sit there (Most of the time).
Is The Phone Number The Passenger’s Personal Number?
No. Uber creates generic phone numbers that are then forwarded to your personal phone for communication. So as a driver every time you call or text a passenger it will always be the same phone number even though it’s a different passenger.
Can I Call A Passenger After I Completed The Trip?
Because you are always using the same phone number to contact Uber passengers once the trip has ended you won’t be able to use that same number to call them back in case something happened like them forgetting their phone, for example.
You would have to let Uber know about any issues and they would get a hold of the passenger for you.
One time a customer did text me after I dropped her off and we communicated for a few minutes (she said she wanted to tip me but forgot), but once I received another requests I lost contact with her.
Sometimes it can be confusing not receiving much training from Uber. It’s also important to know how to contact your passenger because they’re your source of income. If you can’t find them or vice versa you will be doing a lot more sitting around than earning the cheddar.