There’s a huge fear of deactivation that’s been brewing in the Uber community. Hundreds of instances where Uber will deactivate an Uber driver without any notice of why this action was taken.
Sometimes responses from the support team will say something simple like:
Your account is under review for the next 24 hours.
And other times an explanation might actually be made.
Many drivers feel there’s a huge animosity against them because the way Uber seems to display their disciplinary actions.
Nonetheless, there are always ways to lessen your chances of being deactivated.
Today I will be talking about 14 reasons why Uber may decide to deactivate your Uber driver account.
Some of these reasons should be obvious to you, while other reasons might seem obscure but have happened at least in the past.
Read on to find out…
Low Driver Ratings
Remember in school how if you got a D- (60/100 points) you could pass the class and a B (85/100) was a solid grade and usually meant you were an above average student?
Well, it’s different with Uber. They are only looking for the best customer orientated drivers out there.
So, if you can’t get a great rating they don’t want you.
While how low your driver rating can go without being deactivated seems to be a common debate among drivers. It would seem your best bet would be to keep a 4.6 rating or higher.
That’s an A- grade rating to keep Uber satisfied while 4.8 or a 96/100 is apparently the average among drivers.
This can be scary for drivers because a lot of passengers could think a 4-star rating is a good job. Most people don’t realize anything under 5 can be a failing grade.
From my experience, 5-star ratings don’t seem to be too hard to get as long as you don’t have trouble navigating the city and are polite to the riders.
Nobody wants to get in a car with someone that drives like a maniac.
If you’re flying 20 over the speed limit, going through red lights, and swerving in and out of lanes with disregard to other people on the road this will cause a lot of concern for the passenger.
Cause big enough concern and you may just be reported and deactivated without question.
Give Too Many Rides To Family, Friends, And Yourself
I know what you’re thinking. Why would this be an issue?
The problem is when Uber gives guaranteed hours people will sometimes create their own rides so they can meet the minimum requirement of trips.
This is what can be called fraud and Uber won’t take lightly of people gaming their own system.
Obvi, usly there’s no problem with driving people around that you know, but it needs to come naturally or Uber will notice.
OK, so you if you are already driving you obviously would have passed the background check.
However, with Uber still being a fairly new concept and lots of issues with taxi drivers complaining about the competition; sometimes cities are updating their regulations and Uber needs to perform a new background checks that might bring up history from your past that was missed before.
You can’t drive if you fail the background check. So, it’s always best to keep in good standing even after you start driving.
Being Outspoken Towards Uber
Awhile ago a driver posted a tweet on Twitter that stated,
” Driving for Uber, not much safer than driving a taxi.”
Uber didn’t take this to lightly and immediately deactivated the driver for it.
Later on after some outrage and the media blowing this story up Uber went ahead and reinstated the driver basically calling it a mistake to deactivate him.
While this driver did get his privileges back, it does go to show you that you should watch what you are saying on social media.
People are watching and honestly nobody likes their own employees or contractors talking bad about them.
Would you like it if you owned a restaurant and your waiters/waitresses talked crap about your establishment to their customers?
I know I wouldn’t be to happy.
Aggressively Asking For Tips
I drive for Uber and love tips when I get them. So, I get it if you want tips too.
We are all trying to make a living, right?
But, this doesn’t mean you should be telling people to gives tips just because you want them.
This one time I dined at a restaurant that I will not name out of respect. I had a bad experience in the first place, but then when I got the cheque I was being suggested a tip to give to my terrible waiter.
This made me angry, and also ruined any chance the waiter might’ve still had of getting a tip.
Making someone uncomfortable about tipping is just gonna make them less likely to tip and Uber doesn’t like this at all.
While I don’t think you should get deactivated for this, it has happened in the past with other drivers.
Me personally, I would think you would just get a bunch of low ratings because of this which would reflect you deserving to be deactivated.
But, it is what it is…
Update 12/16/16: While you should not be asking for tips, it is ok to have a tip jar.
Having Someone Else In Your Car
I’ve had friends who have asked me to let them ride with me while I drive so they can see what it’s like before they decide to sign up.
And then there are other times where people have brought their kid with them for work or spouse to feel more safe about driving.
I get it, but this is not gonna make the rider feel very safe getting in a car with a bunch of other people that aren’t suppose to be in it.
While you may be worried about your safety, riders are gonna feel the same way with extra people.
This is a safety issue for your passengers and will definitely gt you deactivated if you get reported.
Canceling Too Many Rides
The whole point of Uber is to give reliable transportation usually within minutes. Canceling ride after ride causes the passengers to wait longer for a an Uber driver to pick them up.
This looks bad on Uber and their business model.
Besides, why you need to cancel rides if you’re trying to make money?
If you don’t want to pick the person up just don’t accept the ride in the first place. But don’t go cancelling it.
A few months ago my car had a recall on the engine. A few days after I got the notice my engine seized.
I had to get my car towed to the dealership and it took three weeks to get my car back from the shop.
During this time I was suppose to get a loaner car and asked Uber about using the rental car to drive while my car is getting fixed.
This is what they had to say:
While I know it can be a pain in the neck to not be able to work while your car is getting fixed, but it’s not worth it to not wait. If this is your only income you could screw yourself by driving a car that is not approved by Uber.
Plus, passengers know which car you are driving before you pick them up. So, it would not be good picking people up in something that they weren’t expecting.
Not Accepting Service Animals Into Your Vehicle
Uber is not allowed to discriminate against anybody. Plus it looks especially bad if you do this against the blind. It’s not like they can drive themselves.
If you are unconformable about the mess the animal might make, just bring a towel for them to sit on. But, if you choose to not accept Uber won’t let you drive.
You can get mad about this with Uber all you want, but they need to protect themselves too. If Uber doesn’t accept service animals without question it could involve them in a lawsuit.
This isn’t worth it for Uber and they certainly won’t let you be the cause of it.
Too Many Driving Violations
I think this is common sense. You get into too many accidents or get too many speeding tickets or other driving violations you would be considered unsafe to drive other people.
This goes with any driving job. Whether it be an Uber driver, Ups driver, or pizza delivery driver, if you have too many violations you won’t be working for them very long.
This causes a big liability issue and is a burden nobody wants to have as a company.
This is a very easy fix but is means for deactivation if not taken care of.
In the beginning you upload documents like your insurance, drivers license, and car registration. They all have expiration dates on them. If you can’t keep them up to date Uber won’t know if you’re eligible or not anymore.
This is why you should always update the documents before they expire and then you never have to worry about being deactivated for this issue.
You Don’t Give A Ride In Over A Month
If you don’t give rides in a long time Uber is gonna assume you have decided to stop driving. They need to be able to have a way to keep track of how many drivers are active and this is one way of doing it.
If you can give one ride per month you will maintain your status of being active and not have to worry about being deactivated.
Just remember, as annoying as it might be to tell Uber you still want to drive for them, this is also one of the great advantages of driving for Uber. You work when you want. You don’t have to drive everyday.
You’ve Gotten Into A Car Accident
Unless you get into a car accident while driving for Uber, it is better to not say anything to them at all. People have been known for getting deactivated once they report that they got into an accident. Uber won’t allow you back onto the road until you show proof that your car has been fixed. Only time you should notify Uber is when you were driving on their platform during the occurrence.
How To Get Reactivated
Sometimes mistakes happen. Sometimes you get deactivated and probably shouldn’t have. Trust me, it’s happened before in the past.
The best way to get reactivated is to send an email to Uber’s support team and ask why you got deactivated.
If it’s something like not driving in a month you can probably just tell them you’re gonna drive again and they’ll reactivate you.
Other times it’s just simply re-uploading those documents.
Once you email Uber and ask them how you can reactivated they will tell you whether you can or not and how to do it.
Every situation is different so it really depends on what caused you to be deactivated.
It’s not hard to maintain a good status with Uber as long as you follow these reasons. Mistakes happen and if you get deactivated it’s about fixing the issue if possible.
Have you been deactivated by Uber? What happened and were you able to fix it?
Leave your comments below.